Exchange Policy

Items purchased from our online store can be exchanged or returned via courier to our online store after contacting our customer services team.
SafaRova allows its customers to exchange or return purchased items subject to conditions.

The exchange of item will be allowed if:

• The customer has submitted a request for exchange (via email, phone call, SMS or WhatsApp) within 7 working days of receipt of the purchased item;
• The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
• The item is in its original packing and the price tag is intact;
• The original invoice of the item he/she wishes to exchange is sent along with the item;
• It has no emits, Odours, perfume scents, stains or anything which suggests the item was used or washed.

Items bought on sale cannot be exchanged. If an item bought on regular price goes on sale, it will be exchanged at sale price.

SafaRova reserves the right, at its sole discretion, to accept or reject an exchange refund request.
Upon the acceptance of request for exchange or Return, the customer will be notified by our customer service.

This exchange policy does not apply to orders to be shipped outside Pakistan.

SafaRova strictly adheres to an 'Allah's' return and exchange policy. Cashback and return option are available anytime during the same season. The Exchange & Return Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.

 

Damage & Claims

The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of wrong size or wrong item. 

The complaint has to be raised within 2 working days along with paper invoice (via call, message or email) after receiving the parcel.
Please allow one week for the processing of damage and claims.